A recent enquiry for highly specialised, critical translation project had the potential for headaches before we even began when we were faced with completing a stringent supplier quality audit.
Mentioning that we hold ISO 9001:2008 certification however saw 95% of the supplier accreditation requirements automatically fulfilled. A lot less paperwork and hassle for both our new client and ourselves!
We’ve held the certification for 16 years now, principally as a way of ensuring our management practices are up to date and are continually improved but also to help prospective clients feel reassured that we operate in a structured, competent manner.
It’s an interesting (and sometimes scary) process having an external assessor come in, look through all your systems in detail and challenge you about why you do things a certain way. Sometimes improvements can be suggested and insights from an outside viewpoint gained. More often than not though we’ve been praised for our structured project management, process traceability and high levels of customer satisfaction.
The time invested by our team in developing our system, monitoring it through regular internal audits and working towards continual improvement has been more than paid for when it makes a client’s life easier, helps our company run more smoothly and produces better translations at the end of the day.
Not many translation companies hold ISO certification, but it’s certainly something we have seen the benefit from in many ways. If you’d like to know more about how it works and what our experience has been, just drop us an email at firstname.lastname@example.org. Quality is at the heart of what we do here at MTT - click here for information on some of the ways we make sure of this.
So, we’re celebrating passing our latest ISO external assessment again, with no non-conformances!
Cakes all round!